1.telephone support: by telephone or fax form, will arrange professional and technical personnel to locate the equipment fault, and come up with solutions, and ultimately eliminate the trouble.

2.the site support: the phone can not diagnose the fault, will arrange the engineer to the customer site analysis of the reasons for the development of solutions, and ultimately eliminate the trouble.

3.the time of service: after receiving the telephone repair customers, our company by telephone or fax processing fault response time for 1 - 4 hours, such as telephone or fax does not solve the problem, our company will at the 4 - 24 hours arrangements for professional and technical personnel rushed to the client for troubleshooting.